Now, Next, Future: How the Pandemic is Shaping HHS Technology

July 20, 2020

Now, Next, Future: How the Pandemic is Shaping HHS Technology

As COVID-19 took hold in the U.S., health and human services had to transform how they deliver services practically overnight. To handle huge surges in demand and overcome obstacles associated with antiquated infrastructure, many of them are leveraging the cloud and other emerging technology to ensure business continuity.

As with any crisis, there have been painful lessons learned already and future questions that need to be answered as we move forward.

On July 1 at 10 a.m. Pacific/1 p.m. Eastern, join Governing for a 30-minute webinar as we talk with Casey Burns, HHS State and Local Lead for Amazon Web Services, and take a critical look at the key strategies and solutions agencies are employing to immediately respond to the pandemic (now), how the focus will shift for HHS agencies as we continue to deal with the public health disruption (next), and the positive long-term impact it could have on HHS going forward (future).

Register now to hear answers to questions like:
* What key strategies and solutions are state and local governments leveraging to effectively respond to COVID-19?
* What technologies will best serve HHS agencies going forward and help them improve service delivery?
* What are the long-term impacts of the pandemic on health and human services?


Casey Burns, Health and Human Services Practice Lead, Amazon Web Services
Casey Burns is an experienced private and public sector executive with a background in health, healthcare, technology, and organizational transformation. Casey leads the AWS state and local HHS team, working with HHS agencies across the country to use technology to solve their toughest challenges. Prior to joining AWS, Casey built and led the public sector business at Nuna, a health analytics company whose customers include the Centers for Medicare and Medicaid Services (CMS). He was part of the founding teams for 18F and the United States Digital Service, organizations charged with transforming how the U.S. government uses technology to deliver services to citizens.

Otto Doll — Moderator, Senior Fellow, Center for Digital Government
As the Minneapolis CIO for seven-plus years, Mr. Doll was responsible for all City IT services. Formerly South Dakota's CIO for 15 years with responsibility for all state government computing, telecommunications, state radio, and public broadcasting. While with IT research firms, Mr. Doll has advised Fortune 1000, Federal, State, and Local Government CIOs on information technology assessment and alignment to business needs. He has served as a Director with the United States General Services Administration, developing information technology strategic plans and oversight policy. Mr. Doll received his Computer Science degree from Virginia Tech and is a Senior Executive Fellow of the Kennedy School of Government, Harvard University. He is a past President of NASCIO — a national organization of state CIOs. He also is a past President of the Metropolitan Information Exchange (MIX) — a national organization of city and county CIOs. Mr. Doll was named to Government Technology's Top 25 Doers, Dreamers and Drivers.